Mobile is not new on the IT
agenda, and most of the low-hanging fruit opportunities have already been
addressed. So what should mobile leaders do next? Here are four areas of your
mobile strategy you should focus on in 2016:
1. Evolve your security strategy. Look for biometric support in security solutions and
building a strategy for adding multifactor authentication into enterprise
mobile management solutions. If you haven’t done so already, define a strategy
to support securing mobile applications, not just devices,
2. Lay the foundation for indoor location-based services (LBS). Review your WLAN vendors’ beacon management strategies.
Then build an LBS plan that starts with Wi-Fi and evolves to personalized
beacon messages to targeted audiences in a store, department, restaurant, or
other defined area. Start evaluating partners to assist with beacon deployment.
Your IT staff also needs to work with marketing to define a content
distribution and management strategy for beacon messages.
3. Re-evaluate your apps.
Don’t be afraid to throw away parts of an existing PC app or even an entire
app. Many of today’s PC apps are bloated with features that are useful to
only a handful of people. In mobile, it’s just as important to understand what
to throw away as it is to know what to create. Not every PC app should be
mobile-enabled. For example, only a few functions from a PC app for closing a
sale may need to be included in a mobile app. Or instead of mobile-enabling
five different complete PC apps, you may consider combining only certain
functions into a new mobile app.
4. Unlock the power
of your data. Consumer data giants can offer contextual
services because they’ve spent years collecting and analyzing data. However,
most firms haven’t embraces these tools. Even if you have a big data strategy,
it probably isn’t tied to your mobile efforts. Your mobile team must work with
your data/analytics staff to understand what information is available and how
it can be integrated into mobile apps. To improve your services and customer
experience, you can also augment your company data with third-party
information, such as traffic, parking, weather government, social, and pricing
databases.
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